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Warranty & Returns

Warranty & Returns

 

 

Defective items may be returned with-in 30 days of the delivery date as indicated by your tracking information. For any returns after 30 days, you will have to contact the product manufacturer for your return or replacement.

Items damaged by miss-use or improper care are not covered by our warranty policy.

For sanitary reasons, as well as the general safety of our staff, we DO NOT accept returns of: Atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, or wire.

All sales on E-Liquid are final without exception.  E-Liquid cannot be returned or exchanged for another flavor.

Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of MidwestGoods.com.

Upon receipt of a return, our Returns Department will inspect and test every product.  If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer.  If a replacement device is not available, MidwestGoods.com reserves the right to issue a credit.

Returns must include everything that came with the product.  This includes starter kits and bundled products.  We must also have the original packaging returned to us.

All returns are subject to case by case exceptions.  Please contact us if you are having a problem with a product purchased from MidwestGoods.com and we will do our best to assist you.

 

Warranty Return Instructions

In order to request a return, you will need to file a Return Request from your account.  To do so please follow these instructions.

  1. Log into MidwestGoods.com
  2. Click on “My Account”
  3. On the left side of the screen, select “Completed”
  4. Locate the order the product you want to return was purchased on
  5. Select “Return Item(s)”
  6. Complete the form in full.  Please list any details possible as it will make processing your return faster.
  7. Send the product back to us.

 

Please send all returns to:

Midwest Distribution Illinois

4N240 Cavalry Drive

Units E & F

Bloomingdale, IL 60108

 

When you are sending items back to us please follow these guidelines:

  • Please include both your Return Number and Order Number.
  • If you are sending back an All-In-One device or a kit that included a tank, please empty the liquid from the tank prior to returning.
  • Please include all the original packaging and any accessories or parts that were included with the product.
  • If you request a replacement product and we do not have the product in stock, we reserve the right to issue a store credit instead of a replacement product.
  • Our warranty policy will only cover manufacturer defects.  Devices that appear to have user damage will not be accepted.
  • Our warranty policy is limited to 30 days from date of purchase.
  • If a Return Request Form is not completed prior to the item being sent back, we will not be able to process the return.

 

 

Midwest Distribution Illinois is a Division of Midwest Goods Inc headquartered in Illinois , USA. 

4N240 Cavalry Drive

Unit E & F

Bloomingdale Illinois 60108.

630-912-2673 (9AM to 8PM Mon-Fri)

✉ MidwestEjuicedistribution@gmail.com

 

 

 

 

 

 

 

 

 

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NOT FOR SALE TO MINORS | CALIFORNIA PROPOSITION 65 - Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. Midwest Goods products are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. KEEP OUT OF REACH OF CHILDREN AND PETS. All product names, trademarks and images are the property of their respective owners, which are in no way associated or affiliated with Midwest Goods Inc. Product names and images are used solely for the purpose of identifying the specific products. Use of these names does not imply any co-operation or endorsement.


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