Glass 
Meet our Team
Meet Our Team!
It takes a large, dedicated team of passionate professionals to help your business reach its maximum potential! Midwest Good’s many departments work diligently to ensure that your shop gets the products your customers demand at the prices YOU need! Below are the departments and people who work hard everyday that make Midwest Goods the great company it is!
Executive Management
The executive management team at our company is top-notch! They are knowledgeable, approachable, and truly care about the success of the company and its employees. They provide clear direction and set achievable goals, which is great for morale and productivity.
Human Resource
Our Human Resources Department is dedicated to attracting, developing, and retaining top talent across all levels of our organization. They are focused on helping our employees grow and succeed in their careers while fostering a culture of diversity, equity, and inclusion.
Sales
Our sales department is at the forefront of our company's success, driving growth, and generating revenue through their exceptional skills and expertise. They are committed to providing our customers with personalized, high-quality service that meets their unique needs and requirements.
Marketing
Our marketing department is committed to developing and executing effective marketing strategies that reach our target audience, build brand awareness, and drive revenue growth. They leverage their deep understanding of the market, our products, and our customers to create compelling and engaging marketing campaigns across a range of channels, including digital, social media, and traditional media.
Ecommerce Merchandising
Our ecommerce merchandising department combines their expertise in market research, customer insights, and industry trends to develop ecommerce solutions that drive customer satisfaction and business growth. By closely collaborating with our marketing department, they ensure that our ecommerce aligns with the overall marketing strategies and effectively communicates the value proposition to our customers.
Returns
Our returns department ensures a seamless and efficient returns process. They handle inquiries, track cases, and collaborate with other departments which enables us to proactively address any recurring issues. By continuously optimizing the returns process, we aim to minimize return rates and improve overall customer experience, ultimately driving customer loyalty and long-term business growth.
Accounts & Billing
Our accounts and billing department is responsible for managing new and existing accounts, approving documents and licenses, processing credit card transactions, handling address approvals with USPS, and assisting customers with our payment system and addressing any inquiries they may have.
Customer Service
Our customer service department is dedicated to providing exceptional customer support and ensuring that our customers have the best possible experience with our company. They are passionate about helping our customers, and they work tirelessly to provide prompt and efficient assistance.
Purchasing
Our purchasing department has a deep understanding of our business needs and is skilled at securing the best possible prices and terms for the goods and services we require. They work with suppliers and negotiate favorable contracts that deliver value to our company.
Accounting
Our accounting department is dedicated to providing timely and accurate financial reporting, budgeting, and forecasting to support our decision-making process and drive the growth of our company. They leverages their expertise to provide critical insights and recommendations that enable us to make informed decisions.
Compliance
Our compliance department ensures that our company complies with all relevant laws, regulations, and industry standards. They work closely with all departments to identify and mitigate compliance risks and develop effective policies and procedures to ensure that we operate within legal and ethical boundaries.
Office Administration
Our office administration department is responsible for ensuring that our office runs efficiently. They provide a range of services, including office management, administrative support, and event coordination. They work closely with all departments to ensure that our office operations are optimized to support our business goals.
Security
Our security department is responsible for ensuring the safety and security of our employees, customers, and assets. They work diligently to develop and implement comprehensive security measures to prevent and mitigate security risks.
Ground Transportation
Our ground transportation department works tirelessly to ensure that our products are delivered to our customers quickly, efficiently, and with the highest levels of care and attention. They have a deep understanding of transportation systems, routes, and regulations.
Custodial
Our custodial department plays a critical role in maintaining a clean and healthy work environment for our employees and visitors. They are responsible for daily cleaning tasks, such as vacuuming, dusting, and disinfecting surfaces, as well as more extensive cleaning, such as floor maintenance.
Receiving Department
Our receiving department plays an essential role in ensuring the efficient flow of incoming goods. They diligently inspect deliveries, manage inventory, and collaborate closely with suppliers. Utilizing advanced systems and best practices, they ensure the accuracy and timely delivery of goods.
Warehouse
Our warehouse team is an essential part of our organization, working tirelessly to ensure that our customers receive their orders accurately and efficiently. They are trained to handle a variety of products, including fragile and hazardous items, and have a thorough understanding of inventory management systems. At our warehouse, we prioritize safety, and our team members undergo extensive training to ensure that they can perform their duties safely and effectively.
